POS MALAYSIA

Pos Malaysia is declared as one of the logistic companies that provide postal and courier services. The image below briefly explain what this company do.

1.1 Strategies & Planning

Based on the information we gained from the Pos Malaysia latest annual report, this logistic company planned and implemented a strategy called SCORE 2.0. The SCORE acronym refers to Solutions Driven by Technology; Customer Centricity; Operational Efficiency; Revenue and Geographic Diversification; and Enabler Capabilities. For a better view of our explanation, you may refer to the image below :- 

Their first initiative strategy is the Digital Mailbox. As the main postal service provider, the company’s  aim is to shift the Pos Malaysia mailing service to the digital space. This will become an advantage for the customer since cost of  mailing document electronically is lower.

The second initiative is the e-Commerce initiative. This strategy calls Pos Malaysia to create e-Commerce platform that is expected will generate a new  stream of revenue from e-marketplace, e-fulfillment and e-payment products and services.

The Supply Chain & Fulfillment initiative is related to e-Commerce. This initiative involves the

enhancement and development of supply chain and fulfillment solutions to support e-Commerce businesses.

The Trade Facilitation strategic initiative involves the establishment of a simplified export service for micro, small and medium enterprises (“MSMEs”) that will be easily accessible via Pos Malaysia’s postal infrastructure. This initiative provide Malaysian’s MSMEs a lower cost platform to market their products globally by trusting Pos Malaysia as their logistics partner to deliver goods to their customers, especially the MSMEs that located at non-urban areas.

The Smart Postman initiative is established to enhance the skills and productivity of their delivery staffs for not only stick to their traditional delivery roles. The staff will be exposed to technology in order to acquire data and provide digital services for the customer at their doorsteps.

The sixth strategic initiative is the Pos Ad initiative, which aims to change our existing real-estate assets into money through advertising. This initiative will

look into suitable locations within our nationwide postal network that are potential for generating advertising revenue.

Aiming to enhance asset productivity, the Space Utilisation programme is introduced. This strategic initiative aims to systematically increase the space utilisation rate of their more than 700 existing premises throughout Malaysia to enhance asset efficiency and thereby minimize unnecessary space-related overheads.

The Digital Business Centres initiative is another asset efficiency initiative. This initiative looks into ways that Pos Malaysia can transform their post offices into one-stop platforms that will facilitate the customers to carry out online and mobile commerce, especially for entrepreneurs located outside urban areas. 

Delivery Optimisation strategic initiative is a key initiative for them to greatly enhance last mile delivery efficiency. Under this initiative, Pos Malaysia will synergise and centralise route planning, improve route planning process cycles, as well as increase machine reading efficiency via customer barcode implementation.

Tenth strategic initiative, the Integrated Processing Hub initiative involves the consolidation of Pos Mel and Pos Laju’s common processes and processing centres within the same geographical area to optimise manpower and machine utilisation. This will help effectively improve both operational efficiency and service level consistency.

The Digital Money Services initiative is key to realising the potential of Pos Malaysia’s money transfer business. Leveraging on the networks of postal operators in about 200 countries and comprising millions of post offices, they can potentially offer money transfer services to an unmatched number of locations globally. This will position Pos Malaysia as the “largest door step money transfer service provider” and network of choice in providing convenient money transfer solutions.

Twelfth strategic initiative, the EVOKE or “Enhanced Value of Key Estates” initiative is required to systematically catalogue their key real estate assets for decision making purposes. This initiative will result in a comprehensive plan for all Pos Malaysia’s land as well as will systemise matters relating to land management of their assets so as to optimise the lease payments.

Lastly, the Data Analytics initiative. This initiative looks into how Pos Malaysia can monetise data, the “currency” of the digital era. Going forward, in a very networked world, data will be the key commodity driving business decisions, and as such, there is potential value in unlocking the commercial value of data and information captured by Pos Malaysia.

As an extra, we share with you a video about Pos Malaysia’s e-Commerce Hub that helps our young entrepreneurs to expand their business.

1.2 Inventory Management & Warehousing

a. Item List

• This system make a list of customer inventory item.
• Customer can search their inventory using the filter available for faster result.

b. Reorder Alert

• This system is to help if customer or company running low of stock
• For example,when the item quantity reaches this number,this system will automatic alert you

c. Print Transaction Slip

• This system also is a part of inventory control and the customer can print a hard copy of adjustment or receiving sheet for safe keeping.
• The customer also can print for other purpose such as to allow your supplier to crosscheck

d. Inventory Management

• With this is inventory management system,the customer can or will focused on the inventory control.
• The customer just manage the inventory transaction such as receive item.

This video shows how the National Mail Center processing the items from all Pos Malaysia branches in Peninsular Malaysia

1.3 Purchasing & Order Processing

a. Purchasing

Like any other shipping company, Pos Malaysia also has a purchase. Among the items that Pos Malaysia buy from suppliers to run their service are :

1) cover of goods

2) Envelope

3) Box

4) Wrapping plastic

5)  Paper or customer document

Each item has different sizes and will be used according to customer's category of customer item.

b. Order Processing

Order processing is represented by a number of the activities included in the customer order cycle. Specifically, they include order preparation, order transmittal, order entry and order status reporting. There are five main activities involved when an order request is received upon. Besides the main flow of activities, the accuracy of the information transmitted from one stage to another in the flow is crucial.

In order to prepare, the Pos Malaysia post will collect all the information from the customer such as name of the sender, the recipient's name, the sender's address and the recipient, the telephone number, the email and so on. Pos Malaysia will also identify what item the customer wants to deliver.

Next is order transmittal. Order transmittal refers to the transferring of the order request from its point of origin to the place where the order entry can be handled. All the information and items of customer that Pos Malaysia collect will be transfer to the order entry by order transmittal.

In order entry Pos Malaysia will inspect all customer's goods and will divide the item according to the specified category and package size. The packages will be scanned first before being sent to a row according to the area to be sent. Then the packages will be wrapped to ensure the goods that's safe.

In order filling, after the customer's item have been set aside according to the designated area, Pos Malaysia will deliver the item. Malaysia has two delivery lines which is domestic and overseas .Transportation that Pos Malaysia uses are aircraft, ships, vans, motorcycles and lorry.

The last is order status reporting. This final activity is to keep the customer informed of any delays in order processing or delivery of the order. This includes tracing and tracking the order throughout the entire order cycle and communicating with the customer as to where the order may be in the order cycle.

1.4 Transportation

      As we all knew, Pos Malaysia has been the main logistic service provider that provides courier and mailing services in Malaysia. Thus, this company may not succeed without the existence of the transportation line since transport is the heart of their service in order to complete and satisfy the customer out there. 

       For your information, one of the service provided by Pos Malaysia is Pos Logistic. Pos Logistic focuses on delivering certain goods or products and usually related to big company and sometimes connected with the global logistic service. Today, we would like to share two of the services provided in Pos Logistic - Project Logistic and Automotive Logistic

Project Logistic

            Logistic team work with the customer to make sure every project is planned, delivered and completed on time. This is due to decades of global logistic experience. Pos Logistic specialised in handling high value and a lot of complex projects for Oil & Gas sector, Aviation & Defence sector and others.

 Automotive Logistic

Pos Logistic has become a reliable partner for most of major car manufacturers and vehicles makers. They provide integrated automotive logistics services from supply management of parts 🔧⚙️ until distribution of finished vehicles 🚗 to the customers or dealers. 

Below are the transportation line of Pos Malaysia :-

1.5 Information Technology

We hope this video can help your understanding regarding the information technology implemented by Pos Malaysia

• use PITTIS (Post Integrated Track and Trace Information System) to track parcels across 255 countries & territories
• allow customer track their parcels among journey to its destination. 
• company able to monitor transit of parcels.
• to reduce error in info exchange between potential partners of the logistics chain, company will have to codify the product
• this enables them to facilities mass quantities of product easier. 
• technologies used to track & trace are barcode and radio frequency identification (RFID)

• information of the parcel will be updated along the process to the central server whenever it reaches a distribution point or touch point 
• implemented the system in Express Mail Service (EMS) 
• when the parcel reaches a touch point, the staff will use an infra-red scanner to scan the barcode
• customer can track their parcel from :-

1. drop-off location at PosLaju Kiosk
2. sorting process at the Integrated Parcel Centre (IPC) 
3. through shipping or by land
4. in the hand of the end customer (receive email)

Hardware

• Motorola MC3000R mobile computer
• the company's main input and output device in the information system
• at 2007, Pos Malaysia joint venture with Motorola Premier Business Partner Grand-Flo Spritvest
• the device enables near real-time access to information
• the staff able to update information instantly
• data about the parcel is immediately extracted by scanning the barcode using its infra-red scanner
• for the users, hardware like computer and smartphone is used to track their parcels as personal preference 

Software

• use Microsoft Windows CE 5.0 as its operating system
• allows staff to use Web-based application which enable to synchronise data throughout information system
• the Web-based application is designed to be user friendly & simple
• all tracking & tracing of parcels can be checked by clicking on the "Track & Trace" button

Data

• information of the item regarding item name, location ID  current time, delivery destination and customer related information
• tracking number is a type of short text data, a combination of 13 alphabetic & numeric characters, following by a digit and ending by the country of origin initials

People

Direct user

• customer provide personal information & information regarding to the parcel's item type, volume and destination
• these information will go through the information system with the parcel as it travels to its destination 
• customer use the tracking number provided by the company to determine the travel progress and provide appropriate feedback to the company 

Indirect user

• end customer who want to know about the status of their parcel as it is in the process of delivering 
• the tracking number can be given to the end customer & track the same parcel
• end customer not directly linked since they not give any information to company

This is the latest technology introduced by Pos Malaysia to the customer out there for an easier ways to use their mailing and courier service